Sales Team Lead – Portuguese Speaking

About the role

We are seeking an experienced, performance‑driven Sales Team Lead to manage our Portuguese‑language sales team, which operates in our most profitable market. This hands‑on leadership position requires full ownership of commercial results, coaching of agents, and continuous improvement through data‑driven management.

Key responsibilities

• Own team commercial performance metrics such as conversion rate, deposit volume, answer rate, success‑to‑deposit and time‑to‑deposit.
• Monitor daily dashboards, spot trends and implement corrective actions swiftly.
• Coach and develop agents through 1:1 meetings, feedback, QA reviews and live sales coaching.
• Lead onboarding for new agents, covering system access, product knowledge, scripts, campaigns and performance expectations.
• Set clear sales targets and enforce consistent accountability.
• Analyze performance data and deliver insightful reports to management.
• Promote a culture of ownership, transparency, high performance and continuous improvement.
• Ensure compliance with internal processes, quality standards and company policies.

Required profile

• Minimum 2 years of experience leading sales or call‑center teams of 10 + members.
• Native or fluent Portuguese with strong working English.
• Strong analytical ability, comfortable working with KPIs, dashboards and performance metrics.
• Proven track record of coaching, motivating and developing high‑performing sales teams.
• Excellent communication, leadership and organisational skills.
• Ability to thrive in a fast‑paced, performance‑driven environment.
• Experience in iGaming, sales or customer retention is a strong advantage.
• Based in Portugal or Eastern Europe.

Required skills

What we offer

• Competitive salary with performance‑based bonuses.
• 100 % fully remote work.
• Comprehensive onboarding and ongoing leadership development.
• Opportunity to lead one of the company’s highest‑impact commercial teams.
• International, supportive, high‑performance environment with clear career growth paths.