Trust and Safety Analyst

About the role

The Trust and Safety Analyst safeguards platform integrity and user well‑being by detecting, assessing, and mitigating online risks. Working remotely, you will enforce community standards, investigate policy violations, and respond to emerging threats such as fraud, harassment, misinformation, and harmful content.

Key responsibilities

• Conduct in‑depth investigations of complex safety reports, including harassment, hate speech, misinformation, and illegal content.
• Apply and interpret internal policies with high accuracy and propose policy improvements.
• Collaborate with Product and Engineering to refine detection tools and reduce harmful content at scale.
• Analyze data to identify new abuse vectors and proactively escalate emerging threats.
• Handle sensitive user escalations in a trauma‑informed manner and serve as primary contact for high‑priority incidents, law‑enforcement requests, and legal inquiries.

Required profile

• Minimum 3 years of experience in Trust & Safety, Risk Operations, or Intelligence Analysis within the tech/social‑media sector.
• Strong emotional intelligence and self‑care strategies for exposure to disturbing content.
• Fluent English with excellent written communication and the ability to explain complex policy decisions.
• Proven ability to make rapid, high‑stakes decisions under pressure.

Required skills

• Proficiency with Trust & Safety tools such as Salesforce and Jira.
• Experience with moderation dashboards.
• Knowledge of AI/automation in safety workflows.
• Data analysis using Tableau, Looker, or basic SQL.