Content Moderator (Trust and Safety Specialist)

About the role

We are looking for a remote Content Moderator (Trust & Safety Specialist) to safeguard our platform by reviewing user‑generated text, images and videos. You will apply policy guidelines, identify harmful material and help maintain a respectful online community.

Key responsibilities

• Review and act on reported content across text, image and video formats, focusing on high‑priority queues and edge cases.
• Monitor daily queues to detect emerging abuse patterns and promptly escalate to the Policy team.
• Provide feedback on moderation tool efficiency and suggest workflow improvements.
• Maintain a minimum 95 % accuracy rate on moderation decisions.
• Participate in calibration sessions to ensure consistent policy application.
• Investigate removal or suspension cases and make fair reinstatement determinations.
• Serve as a designated responder during “red‑alert” events such as graphic live streams or coordinated harassment campaigns.

Required profile

• At least 2 years of experience in content moderation, trust & safety operations or community management for a major tech/social media platform.
• Strong emotional resilience and proven strategies for digital wellness when reviewing disturbing content.
• Deep understanding of regional cultural nuances and the ability to differentiate hate speech from protected political speech.
• Track record of meeting high‑volume quality metrics (e.g., 80‑100+ items per hour) while maintaining attention to detail.

Required skills

• Proficiency with moderation platforms such as Hive, Besedo and Salesforce.
• Comfortable using Google Workspace.