French Customer Care Representative – Remote

About the role

We are looking for a French‑speaking Customer Care Representative to join a fully remote team supporting a mobile phone rental service in France. The role involves handling inbound calls, answering customer questions, and ensuring a smooth experience for users of the rental service.

Key responsibilities

• Answer inbound customer support calls in French and English.
• Assist callers with inquiries related to mobile phone rentals and related services.
• Provide clear, friendly, and professional communication.
• Resolve customer concerns efficiently and courteously.
• Accurately document each interaction following internal guidelines.
• Adhere to established processes to maintain high service standards.

Required profile

• Fluent French (C2) and strong English (C1) proficiency.
• Previous experience in customer support, preferably handling inbound calls.
• Excellent communication and problem‑solving abilities.
• Ability to work independently in a remote environment.

Required skills

What we offer

• Fully remote, flexible work schedule (3–4 hours per day, Monday‑Friday, 09:00‑18:00 CEST).
• Freelance cooperation agreement with potential for long‑term projects.
• Compensation of €11 per hour.
• One‑day paid training before start.
• Performance‑based bonuses and paid leave hours.
• Access to structured onboarding and ongoing support.